Test the device on another PC with the same Razer Synapse version or try connecting to different ports. How to manually check for updates on Razer Synapse 2.0.Ensure your Windows OS and Razer Synapse 2.0 are updated. See How to use the Device Detection Troubleshoot Tool for instructions. Use the Device Detection Troubleshoot Tool. If the device is working properly on a different computer or different port, have the USB port on your PC checked by the manufacturer or a reputable technician.
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